Our people are at the heart of everything we do, and we achieve this through the six core elements of our people strategy.

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Our people are at the heart of everything we do, and we achieve this through the six core elements of our people strategy.

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Recognition and Reward

Continual recognition and reward of achievement, positive behaviour and success are essential for our people to perform well, feel valued and be passionate in all they do. Our senior leaders communicate and recognise achievement effectively through Townhalls, team meetings and newsletters.

Our ever-evolving reward model will continuously reflect the dynamic business environment in which we operate. Our leaders are fair, transparent and clear when communicating about pay processes and outcomes for people.


We believe that engagement is critical to ensure that members of our IAG Tech community are motivated, energised, happy, healthy and fulfilled. We place communication at the heart of our engagement ensuring that the voice of employees is listened to and acted upon.

Our focus on wellbeing ensures that our people remain happy and healthy to allow them to maximise their contribution being fulfilled in and out of work through a perfect work/life balance that is underpinned by modern working practices.

We embrace diversity in all its forms to ensure we have the best pool of talent, have access to the broadest set of experiences and perspectives, generate different ideas and perspectives to solve problems quickly, accelerate our decision making and performance, and have a richer working experience. We make everyone feel included and valued which, alongside our culture of openness, respect and trust, ensures that everyone can be their best.

Learning and Development

We believe that learning and development is fundamental to retaining and developing exceptional talent. We want our people to feel excited and empowered to develop as individuals, to be the very best at what they do, in order to drive the performance of the business to achieve its goals.

We support individual developmental needs as well as the organisation’s future requirements by ensuring that the right people with the right skills are in place. Our processes and frameworks assess the skills, capabilities and knowledge required for roles and promotional opportunities, and highlight areas for improvement.

Our people are empowered to take ownership of their careers. Our people are our most valuable commodity; we want them to stand out as exemplars of technology excellence. We are prepared to invest in their professional development and encourage them to gain professional qualifications, be active members of Guilds and professional bodies.

Talent Management

We want to attract, recruit, identify, develop and retain the best technology and digital experts in order to offer world-class, great value for money service and products to deliver real value business outcomes.

Our people will have a positive onboarding experience enabling them to work effectively from day one, and immediately feel part of a thriving and caring community. We appreciate the value of strong graduate and apprentice programmes to create a new generation of diverse leaders.

We invest and recognise people who perform well and promote people based on their performance and behaviour.

Performance Management

Through performance management we ensure our people are engaged, motivated and empowered to meet clear objectives by continually improving their skills and behaviours. Open and honest feedback creates a culture of transparency, support and trust.

Our people’s performance is driven by a robust performance framework that measures progress against SMART objectives. Our goals set the specific elements of SMART objectives time bound by targets. Objective setting is collaborative. Our people set and own their individual and team objectives which are aligned to those of the business.

Our leaders are transparent and open. Regular 1-2-1’s and ongoing conversations will be positive and constructive.


We are committed to defining, embedding, nurturing and measuring our culture.

We value the same things: innovation, empowerment, professionalism, transparency and agility. These drive our performance and shape our behaviours: we are supportive and protective of th each other; we are open and honest with each other; we collaborate and continually communicate; and, we assume positive intent and trust each other. However, we also challenge each other (in the right way). We recognise that we succeed or fail together.

Active and visible leaders own and shape our culture, are people focused, adaptable, resilient, inclusive, outcome driven, care and seen as authentic.

Our Mission

To delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.